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Refund policy

Last Updated: July 5, 2026

This Policy governs all acquisitions from Diamora Jewelers ("Diamora," "we," "our," "us"). By placing an order, you accept the terms set out below. This document is the sole and authoritative statement of Diamora's cancellation and exchange terms; where any other page refers to exchanges, this Policy prevails.

1. The Diamora Assurance

Every Diamora creation is custom made specifically for you. From the moment your order is confirmed, a piece begins its life in our atelier that will belong to no one else — natural diamonds, set in hallmarked gold, and examined against our standards before it is permitted to leave for your hands.

Because your piece is crafted for you alone, Diamora does not operate a returns or refunds programme. In its place stands something we believe you deserve more: our word. Should a piece ever reach you in less than perfect condition, we will craft it for you again and every Diamora creation is accompanied, for life, by our Lifetime Care & Repair service. Your relationship with us does not end at delivery. It begins there.

Within this Policy, "exchange" refers to the replacement of your piece with an identical duplicate — the same design, the same specifications, the same personalisation, crafted anew with the same devotion. It does not refer to substitution with a different creation.

2. Cancellations

The moment your order is confirmed and payment received, our craftsmen set their hands to a piece that is already yours. For this reason, an order cannot be cancelled or modified once confirmed because from that moment, it exists for you.

Should you wish to refine a detail of a ring size, a metal color. We invite you to reach our Client Concierge without delay. Where the atelier has not yet begun, we will do everything we can to accommodate you.

All orders are prepaid; cash on delivery is not offered.

3. Your Replacement Assurance

We intend for every piece to arrive perfect. In the rare event that yours does not a manufacturing flaw, damage in its journey, or a piece that differs from your order an identical creation will be crafted for you, subject to the following:

  1. A word within 7 days of delivery. Tell us within seven days, and this assurance is yours in full. Beyond this window, you remain in our care under Lifetime Care & Repair (Section 7).
  2. Your unboxing record. We ask that you record a continuous, uncut video of the opening — beginning with the sealed, tamper-evident outer packaging and showing the piece clearly. This small ritual exists to protect you: it is the evidence that resolves any claim in your favour, swiftly and without question.
  3. Original condition. The piece should return to us as it reaches you unworn, unaltered, in its complete presentation: the Diamora case, certificates of authenticity, invoice, and every accompanying element.
  4. Verification. Your returned piece is received by our gemmologists with the same rigour that approved it — its diamond confirmed against its laser inscription, its metal assayed, its condition assessed. This is the very examination that guarantees what you own is precisely what we promised.

One replacement per piece. Each order carries entitlement to a single verified replacement; the replacement itself remains under our lifetime care thereafter.

Where verification does not confirm the concern or a piece shows wear, alteration, or does not correspond to the piece we dispatched the request will respectfully be declined and your piece returned to you with care.

4. Beyond the Scope of Replacement

So that our assurance remains meaningful, it does not extend to:

  • A change of heart, or preference for a different design, size, or metal after delivery.
  • Damage arising from wear, accident, or intervention by any third party after delivery.
  • The natural character of handcrafted jewellery set with natural diamonds, the subtle signatures of the human hand where these fall within the specifications recorded on your certificate and product page.

5. Jewelry sizing

A Jewelry should feel as though it was always yours. Should the fit be less than perfect, complimentary resizing is offered within the 7-day window, with collection and redelivery arranged entirely by our Client Concierge.

6. Return Arrangements

You will never need to arrange anything yourself. Upon approval, Diamora arranges complimentary collection of your piece through our secure logistics partners, with in-transit protection under the carrier's insurance. We ask only that you never dispatch a piece to us independently; pieces sent outside our arranged collection travel without such protection, at your own risk.

Your replacement is crafted to order, and your timeline confirmed upon approval because it, too, is being made for you.

7. For Life — Lifetime Care & Repair

A Diamora piece is accompanied for life. Professional cleaning, inspection, and the repair of matters of craftsmanship are yours under our Lifetime Care & Repair service; charges arise only in instances of loss or damage. Whenever your piece needs attention this year or in twenty our Client Concierge will be pleased to make the arrangements.

8. Refunds

Diamora does not offer monetary refunds, with two exceptions of law and fairness:

  1. Where replacement is not reasonably possible for a verified defective, damaged, or incorrect delivery, a full refund to your original payment method will be made, as provided under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
  2. Payment errors — a duplicate charge, a debited but failed order, or a pricing error requiring cancellation by Diamora — are credited to your original payment method within 5–7 working days of confirmation.

9. Raising a Request

  1. Raise a Request in website for exchange by filling all relevant fields
  2. Or Write to support@diamorajewelers.com or reach us on WhatsApp at +91 9898091710 within 7 days of delivery.
  3. Enclose your order number, a description of the concern, your unboxing video, and clear photographs.
  4. Our Client Concierge will confirm eligibility and arrange a collection you need to do nothing further.
  5. Upon verification, your replacement enters the atelier, and you are kept informed at every stage of its journey back to you.

10. Contact & Grievances

For grievances concerning this Policy, write to support@diamorajewelers.com with the subject line "Grievance." Grievances are acknowledged within 48 hours and resolved within one month, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.