Exchange
Exchange Policy
Every Diamora creation is brought into being for one client alone, and so we do not operate a returns or refunds programme. In its place stands something we believe you deserve more: our word.
Should your piece ever reach you in less than perfect condition—whether due to a flaw in craftsmanship, damage during its journey, or a piece that differs from your order—we will craft an identical replacement for you with the same devotion as the first.
We ask only two things of you:
- Notify us within 7 days of delivery.
- Provide a continuous unboxing video, beginning with the sealed outer packaging.
From there, everything is ours to arrange.
Three Paths to Our Care
1. From Your Account
Sign in and open your profile, then select Exchange. The request form opens before you. Share your order number, the nature of the concern, your unboxing video, and any other relevant details, then submit your request. Our Client Concierge takes it from there.
2. From the Search Bar
Type Exchange into the search bar and select the Exchange page from the results. Follow the link to the request form, complete each field with care, and submit.
3. From the Footer
At the foot of any page, under Client Care, select Exchange. The button below will take you to the request form, where a few details and your unboxing video are all we require.
Once your request reaches us, our Client Concierge will confirm eligibility, arrange complimentary collection through our secure logistics partners, and keep you informed at every stage of your piece's journey back to you.